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Müşteri Hizmetleri

Welcome to our Customer Service page.

At every stage of your shopping, we have listed the most curious topics and frequently asked questions below to help you feel safe.

You can use the contact form for different questions ...

Order Shipping
  • Delivery

    Which shipping company do you work with?
    Your orders created from our online store are delivered to you with the guarantee of Yurtiçi Kargo.

    Do you ship with other cargo companies other than Yurtiçi Kargo?
    We work with Yurtiçi Kargo. No shipping is made with any other cargo company.

    Is delivery made on public holidays?

    Yurtiçi Kargo does not deliver on public holidays.

    Where are my products shipped from?
    The products you buy from our bross.com.tr address are shipped from our Bross Textile factory in Çerkezköy.

    How can I find out that my order has been shipped?
    When your order is shipped, we send you an e-mail. You can track your cargo on Yurtiçi Kargo with the cargo tracking number written in this e-mail.

    What happens if I am not at the address in order delivery?
    If your order could not be delivered to you because you are not at your address, Yurtiçi Kargo does not make a second call to the specified address. In this case, you need to visit the branch where your cargo is located and pick up your cargo.

    The package came damaged, should I take it?
    You should not receive the damaged packages, but you should keep a record of the package to the cargo officer that the package is damaged. You can then contact our customer service regarding your order.

    I cannot reach the Yurtiçi Kargo branch. What should I do?
    You can get detailed information from the Bross Customer Service 0533 053 07 86 for Yurtiçi Kargo problems.

    I cannot reach the Yurtiçi Kargo branch, what should I do?
    For domestic shipping problems, you can get detailed information from Bross Customer Service 0533 053 07 86.

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Prepared by  T-Soft E-Commerce.