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Call Center Clarification Text
CALL CENTER LIGHTING TEXT



1 - ABOUT THE IDENTITY OF THE DATA CONTROLLER

Bross Tekstil San. Ve Tic. A.Ş, Yako Tekstil San. Ve Foreign Trade Inc. and Innovatech Otomasyon Sistemleri San. Ve Tic. A.Ş. We hereby declare that it will be processed and transferred in a linked, limited and measured manner with this clarification text.

2- PROCESSING OF PERSONAL DATA AND ITS LEGAL REASON



According to Article 5 of the Law, as a rule, personal data cannot be processed without the express consent of the person concerned. The following personal data shared by people who call or send e-mails to the customer service of the Company by telephone, Provided that it is directly related to the establishment or performance of a contract and that data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person. is in operation. These data;

Identity Data (Name-surname)

Professional Data (Title, Workplace)

Communication Data (Phone, e-mail, address)

Order Data

Voice Recording Data

3- PURPOSE OF PROCESSING PERSONAL DATA



These personal data processed in line with the above legal reasons;



Being able to address the caller correctly,

Confirmation of the search and determination of the number of calls for statistical purposes,

Delivery can be made to the correct address,

Using as evidence in future disputes

Conducting audit / ethical activities,

Carrying out internal audit / investigation activities,

Execution / supervision of business activities,

Conducting communication activities,

Execution of customer relationship management processes,

Managing activities for customer satisfaction,

Managing performance evaluation processes,

Follow-up of requests and complaints,

It is processed for its purposes.

4- COLLECTION METHOD OF PERSONAL DATA

Your personal data; It is obtained by sharing personal data during the calls made by the data owner with our call center and by recording the interviews.

5- TRANSFER AND TRANSFER PURPOSE OF PROCESSED PERSONAL DATA

Personal data collected by the Company are within the scope of the personal data processing conditions specified in Article 5 of the Law and limited to the purposes specified in this document, in accordance with Article 8 of the Law; It can be transferred to public institutions and organizations legally authorized to receive information.

6- STORAGE PERIOD OF PERSONAL DATA and DESTRUCTION

Personal data shared with our Company through the channels mentioned in this Clarification Text are stored for a period of 1 year from the completion of the interview. These records are destroyed in the first June or December following the end of the retention period in accordance with the procedures specified in the Personal Data Retention and Destruction Policy.

7- RIGHTS REGARDING THE PROTECTION OF PERSONAL DATA

If you submit your requests regarding your rights to our Company through the methods set out in the Personal Data Protection and Processing Policy shared with the public at www.bross.com.tr and www.brossocks.com.tr, our Company will finalize your request free of charge within thirty days at the latest, depending on the nature of the request. . However, if a fee is stipulated by the Personal Data Protection Board, our Company will charge the fee in the tariff determined by the Personal Data Protection Board. In this context, personal data owners;

Learning whether personal data is processed,

If their personal data has been processed, to request information regarding this,

Learning the purpose of processing personal data and whether they are used appropriately for their purpose,

To know the third parties to whom personal data are transferred domestically or abroad,

If personal data are processed incompletely or inaccurately, to request their correction and to notify third parties to whom personal data are transferred,

Although it has been processed in accordance with the provisions of Law No.6698 and other relevant laws, in the event that the reasons requiring its processing disappear, to request the deletion or destruction of personal data and to notify third parties to whom personal data have been transferred,

To object to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems,

In case of damage due to unlawful processing of personal data, it has the right to demand the compensation of the damage.




You can submit your requests regarding your rights listed above to the Company by the methods determined by the Board. To exercise these rights, you can contact the Company by using the "Data Controller Application Form" on our websites and the methods specified in this form.
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Prepared by  T-Soft E-Commerce.